Here are the most frequently asked questions.
1. Order - related Questions
Q1: How do I place an order for a customized product?
A: First, select the product you want to customize, such as a water bottle, ashtray, or T – shirt. Then, click on the “Customize” button, where you can upload your design, add text, choose colors, etc. according to the prompts. After finalizing the customization details, add the product to your cart and proceed to checkout. Fill in your shipping address, payment information, and confirm the order.
Q2: Can I change my order after placing it?
A: If you need to change your order, please contact our customer service as soon as possible. If your order has not entered the production stage, we will do our best to accommodate your request. However, once the production has started, changes may not be possible due to the customized nature of the products.
Q3: How to get wholesale price?
A: If you buy more, we can offer you wholesale price. And you should talk with our customer service. The wholesale price depends on the quantity of your order.
2. Customization - related Questions
Q1: What file formats are acceptable for uploaded designs?
A: We accept common image file formats such as PNG, JPEG, and SVG. PNG and JPEG are suitable for general images, while SVG is recommended for vector – based designs as it ensures high – quality printing without loss of resolution.
Q2: Can I use your pre-designed templates for customization?
A: Yes, we provide a variety of pre – designed templates for you to choose from. You can use these templates as a starting point and further customize them by adding your own text, images, or making color adjustments to create a unique product.
Q3: Where can I get more designs ?
A: Here are some websites you can find free design for your customization:
SVG SILH: https://svgsilh.com/
veryicon: https://www.veryicon.com/
3. Production and Delivery - related Questions
Q1: How long does it take to produce my customized product?
A: The production time usually takes 3-5business days. This may vary depending on the complexity of the customization and the current order volume. We will keep you updated on the production progress via email.
Q2: What shipping methods are available?
A: We offer several shipping methods, including standard shipping and express shipping. Standard shipping usually takes 10 – 15 days, express shipping takes 5 – 7 days. The shipping cost and estimated delivery time will be displayed during the checkout process.
Q3:How do I calculate shipping costs?
A: To estimate the shipping cost, please check out with the items in your cart. The shipping cost will be calculated automatically when you proceed.
Q4: NO shipping methods for your address ?
A: When you checkout, and website says “There are no shipping methods available. Please double check your address, or contact us if you need any help.” , please contact us, we will check if we could find another shipping method for you.