Refund and Return Policy

  1. Applicable Scope
This Refund and Return Policy applies to all custom – made products, including but not limited to customized water bottles, customized ashtrays, and customized T – shirts, purchased from our cross – border independent website.
  1. Return Eligibility
  • Defective or Incorrect Items: If the product you receive is defective, damaged during transit, or does not match the customization details you provided, you may be eligible for a return or refund. You must notify us within 30 days of receiving the product. Please provide clear photos or videos as evidence of the issue.
  • Change of Mind: Due to the customized nature of our products, returns for change of mind are generally not accepted. However, in exceptional cases, we may consider a return request on a case – by – case basis. You must contact us within 30 days of receiving the product.
  1. Return Requirements
  • Product Condition: The product must be returned in its original condition, unused, and with all original packaging, tags, and accessories. For customized products, any damage or alteration to the customized part may affect the return eligibility.
  • Return Shipping: The customer is responsible for the cost of return shipping, unless the return is due to our error (such as a defective product or incorrect customization). We recommend using a trackable shipping method to ensure the safe return of the product.
  1. Refund Process
  • Inspection: Once we receive the returned product, we will inspect it to verify its eligibility for a refund. If the product meets the return requirements, we will process the refund within 30 business days.
  • Refund Method: The refund will be issued to the original payment method used for the purchase. The time it takes for the refund to appear in your account may vary depending on your payment provider.
  1. Exceptions
  • Custom – Printed Products: For products with custom – printed designs, we cannot accept returns or issue refunds if the customization was done correctly according to the customer’s provided design and instructions.
  • Final Sale Items: Some products may be marked as final sale, and these items are not eligible for return or refund, except in cases of product defects or errors on our part.
  1. Contact Information
If you have any questions or concerns regarding our refund and return policy, or if you need to initiate a return, please contact our customer service team at [customer service email address] or [customer service phone number]. We will do our best to assist you in a timely and efficient manner.
Please note that this policy is subject to change. We recommend checking this page periodically for the most up – to – date information.